Smart Refill Privacy Policy

Smart Refill collects information from water station owners, employees, riders, customers, and other users who access or interact with the platform. Information may be collected directly from users, provided by water stations, generated through platform activity, or collected automatically through the use of our services.

We use collected information to:

Water stations may import customer databases into Smart Refill.

By uploading, importing, or entering customer information into the platform, the water station represents and warrants that:

River Tech Inc. acts as a technology provider and data processor for information uploaded by water stations.

Where required by law, personal information may be processed on one or more of the following legal bases:

We do not sell personal information.

Personal information may be shared with:

Information is shared only to the extent reasonably necessary to provide services or comply with legal obligations.

Smart Refill may utilize third-party service providers to operate, maintain, and improve the platform, including but not limited to:

These service providers may process personal information solely on behalf of River Tech Inc. and only to the extent necessary to provide Smart Refill services.

Some personal information may be stored, processed, or transferred outside the Philippines through third-party service providers and cloud infrastructure.

By using Smart Refill, users acknowledge and consent to such transfers, provided that River Tech Inc. implements reasonable and appropriate safeguards to protect personal information in accordance with applicable laws.

Smart Refill may collect and process location information from riders when location services are enabled and authorized.

Location information may be used to:

Location information is collected only when necessary for delivery-related functions.

Smart Refill may send communications related to:

Users may opt out of non-essential marketing communications where permitted by law. Service-related notifications may continue to be sent as necessary for platform operation.

For customer information uploaded, imported, or managed through Smart Refill:

Nothing in this Privacy Policy transfers ownership of customer information to River Tech Inc.

By uploading, importing, or entering customer information into Smart Refill, the water station acknowledges and agrees that:

The water station agrees to defend, indemnify, and hold harmless River Tech Inc., its officers, directors, employees, affiliates, and agents from claims, liabilities, penalties, damages, losses, or expenses arising from the unlawful collection, use, disclosure, upload, or processing of customer information by the water station.

River Tech Inc. implements reasonable technical, organizational, and physical safeguards to protect personal information, including:

While we strive to protect personal information, no system can guarantee absolute security.

In the event of a personal data breach that may affect personal information, River Tech Inc. will take appropriate measures in accordance with applicable laws, including notification to affected individuals and relevant authorities where legally required.

We retain personal information only for as long as necessary to:

When information is no longer required, it may be deleted, anonymized, or securely destroyed.

Subject to applicable laws, users may request:

Requests may be submitted through Smart Refill support channels or via our User Data Deletion page at /data-deletion (email privacy@smartrefill.io).

Smart Refill is intended for business users and individuals who are at least eighteen (18) years of age.

We do not knowingly collect personal information from children without appropriate consent or legal authorization. If we become aware that personal information has been collected in violation of applicable laws, we will take reasonable steps to remove such information.

River Tech Inc. may modify or update this Privacy Policy at any time.

Changes will be posted through Smart Refill websites, applications, or official communication channels. Continued use of Smart Refill after publication of updates constitutes acceptance of the revised Privacy Policy.

For general privacy-related inquiries, please contact:

For privacy concerns, requests, complaints, or inquiries regarding personal information processing, users may contact:

Customer information uploaded, entered, imported, or generated through the use of Smart Refill remains the property of the respective water station and/or the customer to whom the information relates.

River Tech Inc. does not acquire ownership rights over customer information by virtue of providing the Smart Refill platform.

River Tech Inc. may access, process, store, transmit, backup, and otherwise handle customer information solely as necessary to:

Upon termination of services, River Tech Inc. may retain certain information as required by law, for security investigations, dispute resolution, backup recovery, regulatory compliance, or legitimate business purposes.

Users are responsible for maintaining the confidentiality of their login credentials and for all activities occurring under their accounts.

Users agree to:

River Tech Inc. shall not be responsible for losses resulting from a user's failure to safeguard account credentials.

By creating an account, placing an order, submitting information, uploading customer records, or using Smart Refill services, users consent to receive communications related to:

These communications are considered essential to the operation of Smart Refill and may not be opted out of while maintaining an active account.