Answer guide
Does Smart Refill support QR ordering for water stations?
Yes. Smart Refill includes a QR order portal: per-customer QR codes and shareable links for delivery orders, collection requests, live tracking, and balance payments; plus an optional walk-in counter QR for queue orders at the station. Staff triage portal submissions before they become ledger transactions.
Per-customer delivery QR
From Account → Catalog, generate a QR code or link for each suki. Customers open the branded portal in their phone browser—no app install—to place delivery orders, request container pickup, track in-transit deliveries on a live map, pay outstanding balance, and rate service.
Walk-in counter QR
Enable the optional counter QR so walk-in customers scan at the station, submit an order, and receive a daily queue number. Staff accept or decline from the submissions inbox like any portal order.
How orders reach your ledger
Portal and QR orders land in the owner submissions queue. Accepting a request creates a ledger transaction with a QR order label—so you can measure portal funnel KPIs and online order volume separately from walk-in and manual entries.