Who this applies to
- Customers who ordered via the River Smart Refill Facebook Page (Messenger).
- Users of the Smart Refill web or mobile app.
- Suki / customers whose data was entered by a station using Smart Refill.
What we delete
We may retain minimal records where required by law (e.g. invoicing, fraud prevention) or anonymized analytics that cannot identify you.
- Messenger profile identifiers (e.g. PSID), message content used for order intake, and related dispatch records.
- Parsed order fields (name, phone, address, quantity) tied to your request.
- Community dispatch request and session documents linked to your Messenger account.
- Account profile and business data only if you are the account owner requesting closure.
How to request deletion
Email our Data Protection contact with the subject line “Data deletion request”:
- privacy@smartrefill.io
- Your full name and mobile number used on the order (if any).
- For Messenger: your Facebook display name and approximate date of your last message to our Page.
- Optional: order reference (e.g. CR-… or TX-…) if you have it.
We verify ownership before deleting data. We respond within 30 days and confirm when deletion is complete.
Facebook / Messenger
If you remove Smart Refill from your Facebook settings or delete your Facebook account, send a deletion request to privacy@smartrefill.io so we can remove Messenger-linked records from our systems. Removing the Page conversation alone does not automatically delete data already stored for order fulfillment.
Station owners (Smart Refill accounts)
To close a business workspace and delete owner account data, sign in and contact support, or email privacy@smartrefill.io from your registered owner email. Station ledger data may require separate handling for regulatory and customer obligations.
More information
See our Privacy Policy for full data practices. For questions about this process, email privacy@smartrefill.io.