Answer guide
How do you track water delivery riders?
Assign routes in a dispatch board, monitor rider GPS during active deliveries, and require proof-of-delivery photos or confirmations before orders close. Smart Refill also supports record-only directory riders (no app login) for assignment and En route portal status when live GPS is not needed.
Owner visibility without micromanagement
Live tracking is about accountability and customer service—not surveillance. Owners intervene only when deliveries stall or customer complaints spike. Operations hub daily averages and projected month-end profit help you spot pace issues before month-end.
Riders with login vs directory-only
Invited riders use My Area for GPS, proof of delivery, and live customer tracking. Record-only personnel (Team Hub → Access credential not needed) appear in your directory and can be assigned on deliveries but do not send GPS—customers see En route on the portal instead of a live map.